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QUESTION? GET IN TOUCH

NEED HELP?

FREQUENTLY ASKED QUESTION

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Hotline: (+44) 7888862131

CONTACT US
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SHIPPING

How long does shipping take?

Orders are typically processed within 3-5 business days, and standard shipping takes 3-5 business days within the turkey. International shipping durations vary based on destination, usually within 15-25 business days.

Do you offer international shipping?

Yes, Ayoob Store is happy to ship globally! International shipping rates and times vary depending on the destination. Please check our shipping page for detailed information.

How can I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use this number on our website or the carrier’s website to track your package.

What is your policy on lost or damaged packages?

If your package is lost in transit or arrives damaged, please contact us immediately at info@ayoon.eu. We will work with you to resolve the issue promptly, either through a replacement or a refund.

Do you offer expedited shipping?

Yes, we offer expedited shipping options for an additional fee. Options and pricing are available at checkout.

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PAYMENT

What payment methods do you accept?

Ayoob Store accepts all major credit cards (Visa, MasterCard, American Express, and Discover), PayPal, and Apple Pay.

Is it safe to use my credit card on your website?

Absolutely. We use SSL encryption technology to protect your personal information and ensure secure transactions. Your privacy and security are our top priorities.

Can I change or cancel my order after it’s been placed?

Orders can be changed or canceled within 1 hour of placing them. Please email us at info@ayoob.eu to request an order change or cancellation.

Do you charge sales tax?

Sales tax is charged according to local laws and regulations. It will be calculated and displayed at checkout based on your shipping address.

What should I do if my payment is declined?

If your payment is declined, please check to ensure your card’s billing details (such as the security code and billing address) match what you’ve entered into our system. If you continue to face issues, please contact your bank or try a different payment method.